Shipping policy

What postage options do you have?

We use Royal Mail services and your parcel will be sent out 2nd class in the UK. 

For our UK orders, shipping cost is £4. If your order is over £50 shipping is free.

European Shipping

For our European customers, your parcel will be sent internationally tracked. You will receive a shipping confirmation with a tracking number.  There is a 2Kg limit on International parcels. 

Orders shipping to Europe are exclusive of VAT and duties.

This means that orders below £135 or €150 will have your countries VAT rate plus a handling charge to be paid prior to delivery. This varies per country so please check with your local customs office or their website. 

All orders over £135 or €150 will also have duties to pay on top of VAT and handling fee to be paid prior to delivery. Again if in any doubt please check with your local customs office. 

If you reject these charges your order will be sent back to us. We will refund the cost of the items only. 

For Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey shipping costs £12.08 - £18.62.

Rest of the World Shipping

For our other International customers, your parcel will be sent internationally tracked. You will receive a shipping confirmation with a tracking number.  There is a 2Kg limit on International parcels. 

Please see customs section below for more information.

For Canada, Malaysia and Israel shipping costs £12.25 - £26.25

For Australia, New Zealand and Singapore shipping costs £13.50 - £32.40

For USA shipping costs £12.54 - £31.41

    We will aim to dispatch your order the next working day.  

    How long will it take?

    For UK parcels 2nd Class takes 2-3 working days

    For European parcels 5-7 working days

    Zone 1 & Zone 2 (Rest of the World) 6-10 working days

    It is important that your address details are correctly completed at checkout or you may not receive your parcel. If you notice you have made an error with your address, please contact us as soon as possible to correct this.

    Our prices are calculated by size and weight and are based upon Royal Mail prices, which are very competitive. 

    What happens if my order hasn't arrived or is damaged upon arrival?

    When contacting us please provide us with your order number which can be found on your order confirmation email. This helps us to easily find your order and ensure we have the correct details.  If you are unable to find your confirmation email, it may be in your junk folder. 

    If your order hasn't arrived in the expected time frame, or your order is damaged, UK customers should contact here. Please bring this to our attention as soon as possible. 

    For outside the UK, circumstances can vary and parcels can take a little longer, however, if the item hasn’t arrived please first check against tracking details. The tracking details will be found in the shipping confirmation email, where you can follow your items journey.

    If you are not able to take collection when your item arrives, the postal company will leave a card for you to either arrange re-delivery with the postage carrier or organise collection of your order.

    If your item has arrived but damaged please contact us here.

    CUSTOMS

    If you are outside of the United Kingdom you may be subject to additional duties.

    When buying from us, orders outside the United Kingdom may be subject to taxes such as VAT and import duties which are applied once your order reaches your country. These must be paid to release your item from customs. We have no control over these costs and you should check with your Customs Authorities before placing an order for the latest rates. 

    The final value of your order does not include any additional duties or VAT required. The carrier, before delivery, will inform you of any additional amount to be paid.

    If you refuse to pay the duties to release your order, the order will subsequently be returned to Fierce Petite and refunded minus the shipping & handling fee.