Why did you change your name from Fierce Petite?

Originally there wasnt alot of thought put into the brand name. It was more a user name for Lisa when she signed up to an app.

We didnt think we would become a brand but as we grew it started to become clear that the name was restricting our growth and causing confusion to new people being introduced to our brand.

Are you a sustainable brand?

Yes, we would say we are a sustainable brand. Our own clothing is made using certified recycled or organic materials.

We have taken care in the sourcing of materials as well as the production process to reduce environmental impact as much as possible.

Our reworked and vintage and retro items are all sourced from recycling plants. The clothing which may be too damaged to sell is reworked into one off pieces, saving them from landfill.

Will you be releasing anymore of your own products?

Certainly, we have plans to produce a whole range of clothing as you would find in any shop. All high quality, stylish, designed to last and with a great fit at a competitive

Can I purchase your clothing in stores?

Sadly not, we have been asked but currently have no desire to go down the wholesale route and aren't yet in a position to open our own stores.

How do I know what size will fit?

For our own branded clothing within the product page you will be able to find the size chart and measurements for that item.

For our reworked and vintage and retro clothing as we only have one of each and all measurements are taken individually. These are included in the item description. Please note that some vintage clothing is made to fit slightly smaller than modern sizing, always check the measurements.

Are your products over priced?

We benchmark our pricing with other similar stores whilst keeping it competitive. Our ultimate goal is to sell high quality sustainably made clothing at a competitive price point to the high street.

Is all the clothing you sell used?

They are not, we have categorized the website into sections to make it easy to see which are new and which are used.

All Claeshaus branded clothing is new and made to the highest quality. The rework, vintage and retro sections are all either preloved, or deadstock and classed as Grade A (you can read more about our grading here).


Is my payment secure?

All our payments are taken through Shopify Payments or Paypal. These are extremely secure and encrypted payments systems which are designed to protect our customers.

What are my payment options?

We accept PayPal and Credit Cards, along with Debit Cards that can be used for online purchasing. If you prefer the spread the cost of your purchase. If you are in the UK, we also have the ClearPay option where you can pay in instalments.

Can I spread the cost?

If you are in the UK then yes, if you would like to spread the cost of your order you will be able to choose ClearPay as a payment option. It will break down how many installments and what the payment will be. If you don't currently have an account with ClearPay, it only takes a few moments to set one up for approval.

Where do I put the discount code?

On the checkout page, there is a box which will ask you to enter your discount code and apply. Its as easy as that!

 Help I forgot to put in my discount code?

Not a problem, just send us a message through the contact form or email us at hello@claeshaus.com and we will make it right, for you to enjoy the saving. Who doesnt love a cheeky discount code!

What currency do you accept?

We are based in the UK so our currency is £GBP. If you are using the website outside of the UK and you are paying with Shopify Payments, the website should recognise your location and give you the option to pay in your local currency.

Shipping & Delivery

How does shipping and delivery work?

New orders will be shipped within 48 hours prohibiting public holidays.  

All items as shipped through Royal Mail. If you are in the UK, dont forget if your order is over £6 you will be qualify for free shipping.

For our international customers once the order has cleared customs it will then be passed on to their delivery partner within the relevant country.

Is your packaging sustainable?

It certainly is! Our mailing bags are made from sugar cane. These are sustianably souced, recycleable, can be re-used and will also biodegrade.  

How long until I reveive my item?

In the UK you should expect to receieve your order within 3-5 working days from being shipped.

European parcels should be expected 5-7 working days from being shipped.

Other shipping locations should take 6-10 working days from being shipped.

I think my order may be lost?

Unfortunatley this can happen some times but not to worry. If you believe this may apply to your package, please contact us on the contact form at the bottom of the page or by
emailing hello@claeshaus.com with your name and order number.

All of our items are sent tracked so we are able to contact our postage provider and see if they are able to locate it for us after a period of time has passed. We will keep you
updated along the way to eliviate any concerns you may have about your order. If your item is lost, we will offer you store credit or a full refund.

Do you offer free shipping?

In the UK if your order exceeds £60 you automatically qualify for free shipping.

Outside of the UK we cannot offer free shipping at this present time but it is something we will be looking to offer in the future.

Do you ship internationally?

We certainly do!

The list of countries we ship to is as follows

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and finally the USA

If your country doesnt appear keep checking back, we are looking to add more soon.

I am from Europe, do I still have to pay extra to receive my parcel?

Orders sent to the European Union are inclusive of VAT up to the value of £135 or €150.This means that the VAT is included in the price on orders below £135 or €150 and your order will pass straight through customs without any additional handling charges.

All orders above £13 or €150 will have VAT and duties to pay along with a handling fee. This must be paid to release your order. If in any doubt please check with your local
customs office.


Do you accept returns?

Indeed we do!

Once you receive your order you have 14 days from receipt of your order should you wish to return your item. Please contact us here first with your name and order number and we will send you return instructions.

Please note that you will be responsible for your return shipping costs unless the item is damaged on arrival.

How long do I have to return my order?

You have 14 days from receipt of your order to notify us that you wish to make a return.

Do you offer exchanges?

We can only offer an exchange for our own branded clothing. This would be the same process as a return and we would send you your exchanged item once the return was received.

Do you offer free returns?

Yes, being a small business we are unable to cover the postage costs for returned items. Again once we are able to, we will be looking to introduce free returns and will make everyone aware.

The only exception to this is with our vintage and retro clothing, if we overlooked any damage.

How long does it take for my refund to be processed?

Once processed refunds take 5-7 days to be receieved back to the original payment method.

Contact Us

I have an issue with my order

Oh no, we are sorry to hear that. You can either contact us through the contact form on the bottom of the website or email us at hello@claeshaus.com Please provide us with your name and order number and we will be in contact to resolve your issue.

I wish to cancel my order

We can only accept cancellations up to an hour after the order has been placed. Please contact us by completing the contact form at the bottom of the page or email us at hello@claeshaus.com Please mark the subject field with Cancel and include your order number. If your order has already been sent then you will need to go through our Returns procedure.

How can I work with you?

We are actively looking for creators on all social platforms to work with us on a commission (Affiliate) per sale basis. Please contact us using the contact form below or email us at hello@claeshaus.com including your social media handles and anything extra you think will be beneficial. We try our best to respond to all applicants.  

Can I provide feedback?

Ten days after you have made your order, you will receive an email asking for a review. Its important to us that all of our reviews are real based on real customer experiences so please be honest. Should you choose to review and add a photo or video clip of your purchase you will receive a discount code off your next purchase.

Where are you located?

We are based in Newcastle upon Tyne up in the North East of England. Thats how we know you will love us! Everyone loves a Geordie.

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